Community Urgent Services

Calgary Community and Urgent Services - updated December 2023 Co-created by AccessHR and Heather Good MSW, RSW

Emergency 911
Suicide Crisis Hotline 988 (phone or text)

  • Community Services Line 211
  • Health Link 811
  • Your Family Physician for support and referral
  • Your Employee Assistance Plan/Provider (EAP)
  • Distress Centre

o 24 Hour Crisis line (403) 266-HELP (4357) – call or TEXT or 403-543-1967 (Hearing impaired).

o Online CHAT www.distresscentre.com

o 24 Hour Teen Crisis line (403) 264- TEEN (8336) www.CalgaryConnecTeen.com * Language line available

o Short term counselling available (6 sessions)

Alberta Health Services- Mobile Response Team – access by calling the Distress Centre – 403-266-4357

As an Employer you can call and receive advice when assisting an employee in crisis.

Walk in Counselling:

o Urgent Mental Health Services (South Calgary Health Centre (SCHC) or Sheldon Chumir Health Centre) or any Hospital Emergency

Room

o Counselling @ South Calgary Health Centre- Call from 8-4 pm – Sessions daily 12 – 7pm *Book ahead 403-943-9374

o Community Connect YYC – www.communityconnectvvc.ca Online or in person for adults, children, and persons with disabilities –

Rapid Access Counselling-Monday 9-5 pm, Tuesday and Wednesday 9-8pm, Thursday 9-5 pm.

o Eastside Community Mental Health Centre (Woods Homes, Youth, Family, and In-home Support) – Pre-book phone, video and in- person appointments at 403-299-9696 or Email: etherapy@woodshomes.ca Times: Tuesday (11-7 pm) and Saturday (11-5 pm)

o Woods Homes Walk in (At local libraries) – Crowfoot Library -Monday 2-8 pm, Shawnessy -Wednesday 2-8 pm, Central Library-

Tuesday, Wednesday 11-5 pm, Thursday 2-8 pm, Friday 12-6 pm. * Ask Library Staff for directions to the counsellor’s location in the various libraries.

o Kindred Connections Society (formerly Catholic Family Services) Walk in Counselling by donation (no proof of income required) 403-

233-2360 or email intake@kindred.ca

o One Step at a Time – Calgary Foothills PCN -1-855-792-3726 (Crowfoot) – To access you must have an Alberta Health Care Card and a family doctor (Available 8:30-130 -pm Monday-Friday, not Wednesdays).

o Youth Walk in and Family Support -The Summit (AHS) 587-534-7200 – (17 years and under)- Monday -Sunday 10 am -8:30 pm.

  • Access Mental Health (Alberta Health Services) 403-943-1500
  • Canadian Mental Health Association 403-297-1700 * Press 5- Peer Support -Monday-Friday 11 am – 4pm
  • Addictions (Alberta Health Services- Adults) -Telephone and in-person counselling (Drop in at 12:30 pm weekdays)- 403-367-5000
  • (AHS) Addictions Helpline 1-866-332-2322 – 24 Hours
  • Bullying Helpline 1-888-456-2323 – 24 Hours bullyfreealberta.ca
  • DOAP Helpline (Alpha House Downtown Outreach for Addiction/Homeless/ Non-emergency) 403- 998-7388
  • Child and Family Services/ Child Intervention Unit-1-800-387-5437 – 24 Hours for Financial Assistance, support for Seniors, support for Disability and Income Support (press 6)
  • Income Support Contact Centre – Financial help for basic needs (e.g., food, clothing, shelter) 1-866-644-5135 (Press 4 for Emergency benefits)-24 Hours alberta.ca
  • Kids Help Phone 1-800-668-6868 – 24 Hours (APP: Always There) kidshelpphone.ca
  • Poison Control Service -1-800-332-1414 – 24 Hours
  • CIWA (Calgary Immigrant Women’s Assoc.) 403-263-4414 https://ciwa-online.com/newcomer-services/
  • Centre for Newcomers (Calgary) 403-569-3325 centrefornewcomers.ca/therapyandsupport
  • Domestic Violence

o Connect Helpline (Calgary Women’s Emergency Shelter) 403-234-7233 for men and women in need.

www.calgarywomensshelter.com and www.fearisnotlove.cawww.menand.ca

o Sheriff King YWCA of Calgary Crisis Line and Shelter 403-266-0707 www.ywcalgary.ca

  • First Nations Health Authority – Residential School Survivors and Family Crisis Line 1-866-925-4419
  • Hope for Wellness – Crisis Line for First Nations, Inuit, and Metis 1-855-242-3310 online and phone support, https://www.hopeforwellness.ca
  • Food banks at: Foodbanksalberta.ca
  • Adults Living with Advanced Illness and the Children’s Grief Centre 403-263-4525 hospicecalgary.ca
  • AHS Grief Support Program 403-955-8011
  • Kerby Center (ages 65+) 403-265-0661
  • Senior Connect/The Way In (Access via Distress Centre at – 403-266-4357)
  • Calgary Counselling Centre 1-833-827-4229
  • Centre for Sexuality – short-term counselling related to relationships, sexuality, gender and sexual diversity and sexual health. 403-283-5580
    i n t a ke @ ce nt ref o rsex u a I ity. ca www.centreforsexuality.ca
  • Calgary Communities Against Sexual Abuse Support and Information Line (CCASA) 403-237-5888 calgarycasa.com
  • Calgary Family Therapy Program 403-802-1680
  • CARYA – Individual and Family Support and Services (Counselling/Older Adults/Adoption Counselling) 403-269-9888
  • YW Calgary – Housing, Domestic Violence, Family Access, Counselling, Child-Care, Family Resources 403-536-2844
  • Suicide Prevention Training – Abridge Consulting abridgeconsulting.ca
  • Kickstand Connect mykickstand.ca/connect No cost mental health support for young people ages 12-25.

o Confidential virtual clinic. Walk-in mental health and/or substance use counselling

Private Pay Per Service Options: Psychology Today, Alberta College of Social Work, Association of Alberta Psychologists Updated* Dec 2023

Join Us

Crisis Response Team

Volunteering at HERConnect Initiative is a great way to make a contribution to the community and gain valuable skills and experience. You can join our team and provide support to those in need.